Terms and Conditions

Note: These Terms and Conditions apply to all service agreements between TechItEasily and its clients. They are deemed accepted once the client confirms them: through payment via a provided payment link (Stripe or similar), digital order confirmation, an explicit statement by email, or by using a provided system access in accordance with § 2.5.

§ 1 Scope

These General Terms and Conditions apply to all agreements between TechItEasily, owner Saskia Schweitzer (hereinafter "Contractor"), and its clients regarding services in the following areas:

• Setup, operation, and support of digital systems and automations (in particular based on GoHighLevel)
• Provision of software licenses under a SaaS model (Business Easy Suite)
• Support and optimization of trade and SME businesses as part of BetriebsKlar
• Social media management, community building, and content production
• Technical setup, strategy consulting, and coaching
• Creation of websites, landing pages, and digital sales funnels
• Setup and management of email and WhatsApp marketing systems
• as well as all other related digital services

The Contractor's services are provided on the basis of a service agreement pursuant to § 611 of the German Civil Code (BGB). This is expressly not a contract for work and services; the Contractor owes proper effort, not a specific economic success or result.

These Terms are deemed accepted once the client confirms them: through payment via a provided payment link, digital order confirmation, an explicit statement by email, or in accordance with § 2.5. A mere link on the website does not replace this confirmation.

Deviating terms of the client are not recognized unless the Contractor expressly agrees to them.

§ 2 Conclusion of Contract

Contracts are concluded upon confirmation by the Contractor: either through a digital order confirmation, payment via a provided payment link (Stripe or similar), an explicit email confirmation, or in accordance with § 2.5. Verbal agreements, invoicing, or the commencement of services alone do not constitute a contract.

Offers made by the Contractor are non-binding until confirmed by both parties.

Services begin at the earliest after:

• The client's confirmation of these Terms
• Receipt of the agreed deposit or first installment
• Activation of access to the booked system (for SaaS services)

If the Contractor begins preparatory work (e.g. setting up system access, drafting concepts, technical setup) before one of the confirmation forms listed in § 2.1 is received, this is done subject to subsequent confirmation by the client. If no confirmation is received within 14 days, the Contractor is entitled to invoice the preparatory work already performed based on effort and to discontinue all further services.

The client's use, activation, or initial login to a system set up by the Contractor (e.g. Business Easy Suite) is deemed implied acceptance of these Terms and the underlying order on the most recently communicated terms, unless the client objects in writing without delay, and in any case within 3 business days.

§ 3 Scope of Services

The scope of services results exclusively from the service description in the service agreement, offer, or booked package description.

Services not expressly agreed upon are not part of the order, in particular:

• The disclosure of strategy documents, prompts, workflows, or production methods
• The training or supervision of external third parties
• The participation of third parties in agreed calls or meetings
• Individual adjustments outside the booked package scope

Any change to the scope or content of services may only be made after prior consultation and requires mutual agreement in text form. Subsequent unilateral extensions or reinterpretations of the order by the client are excluded. The mere continuation of the collaboration by the Contractor following a unilateral change notice from the client does not constitute agreement to that change. The originally agreed scope of services and contract term remain binding until both parties expressly agree in writing.

Changes to the scope of services may result in an adjustment of the fee.

The client is obliged to cooperate, in particular by providing required access, information, content, and feedback in a timely manner. Delays caused by the client's lack of cooperation are not the Contractor's responsibility and do not affect agreed deadlines or payment obligations.

Up to two rounds of corrections or feedback per service are included in the order. Additional rounds of adjustments will be invoiced separately based on effort, unless otherwise agreed.

Agreed communication formats (e.g. regular calls) are part of the service description. A unilateral change to communication channels or frequency by the client requires the Contractor's consent. Where response times are not clearly defined, a reasonable period of 5 business days applies.

Personally agreed services, in particular strategy calls and coaching sessions, are of a highly personal nature and cannot be transferred to third parties.

For SaaS services (in particular Business Easy Suite), the scope of services is determined by the respective booked package tier. The Contractor is entitled to adjust the scope of the packages with reasonable prior notice (at least 4 weeks), provided this is reasonable for the client.

§ 4 Fees and Payment

The fee results from the offer, service description, or package description. All prices are subject to statutory VAT.

For one-time services, the full fee is due upon placing the order.

For monthly subscriptions (in particular SaaS packages, retainer agreements), the fee is due at the beginning of each billing period. Billing is processed automatically via the provided payment link or billing system (e.g. Stripe).

For installment payments, the first installment is due before services begin. Further installments are due on the agreed dates.

Payments are due within 7 days of invoicing without deduction, unless automated direct debit has been agreed.

In the event of payment default of more than 14 days, the Contractor is entitled to:

• immediately suspend all ongoing services
• deactivate access to the provided infrastructure and SaaS systems
• terminate the contract without notice
• charge default interest at the statutory rate

Objections to an invoice must be submitted in text form within 7 days of receipt. After this period, the invoice is deemed accepted.

§ 5 Infrastructure, Domain, and System Access

Domains, hosting, software licenses, and other digital infrastructure set up, registered, or financed by the Contractor remain the property of, or under the control of, the Contractor until the agreed fee has been paid in full.

After full payment, access credentials, domains, and configurations will be transferred at the client's request, provided this is technically possible and the transfer has been agreed. Any resulting costs (e.g. domain transfer) shall be borne by the client.

The use of the Contractor's software systems, in particular the Business Easy Suite based on GoHighLevel, requires a separate license agreement or a booked SaaS package. This license automatically ends upon termination of the main contract or subscription, unless a separate agreement has been made.

Upon termination of a SaaS subscription (Business Easy Suite), the client has no claim to the transfer of the configured system, automations, or configurations, unless expressly agreed otherwise. An export of the client's own contact and customer data will be made available upon request.

Third parties, in particular external consultants or agencies, do not receive access to the Contractor's infrastructure without the Contractor's express consent.

§ 6 Copyright and Intellectual Property

All content, configurations, and work results created as part of the order are transferred to the client as a simple, temporally and spatially unrestricted right of use upon full payment of the agreed fee, to the extent necessary for contractual use.

The simple right of use entitles the client to use the work results for the agreed purpose. It does not entitle the client to:

• Pass them on to third parties for their own use
• Use them as a template for other projects
• Sublicense or sell them

Strategy documents, concepts, process descriptions, workflows, prompts, and production methods belonging to the Contractor remain exclusively the Contractor's property and are not transferred. This applies regardless of whether they were used as part of the order. The client is also not entitled to pass on texts, concepts, or content created by the Contractor to third parties for independent further processing, adaptation, or publication (e.g. in books, courses, other publications). A violation entitles the Contractor to immediate termination for cause as well as to assert claims for injunctive relief and damages under copyright law.

Prior to full payment, the complete copyright remains with the Contractor. The Contractor may prohibit the use of the work results until payment is made.

The Contractor retains the right to reference the services provided as part of its own public relations, unless an express confidentiality agreement has been made.

§ 7 AI-Generated Content and Personal Rights

Where AI tools are used to create content, the client's explicit consent is required for the use of voice, image, or other characteristics protected by personal rights.

Consent is purpose-bound and applies exclusively to the agreed scope of the order. Further use for other projects or clients is excluded.

Upon termination of the contract, the client's voice or image model will be deleted and not used further. The Contractor will confirm the deletion upon request.

AI-generated content created as part of the order is transferred as a simple right of use upon full payment. Production methodology, prompts, and workflows remain with the Contractor.

§ 8 Confidentiality

Both parties agree not to disclose to third parties any confidential information obtained from the other party in the course of the collaboration.

Confidential information includes, in particular: strategy documents, customer data, technical configurations, pricing, business models, and other non-public information.

The client expressly agrees not to pass on the Contractor's methods, workflows, prompts, and strategies to third parties, either during or after the collaboration. This prohibition on disclosure also expressly applies to third parties engaged by the client (e.g. consultants, agencies, ghostwriters), unless they have been expressly agreed to participate in the project.

Both parties agree that, in the event of dissatisfaction or disagreement, they will first seek direct dialogue before making public statements (e.g. reviews, social media posts, forum entries) about the other party.

The confidentiality obligation applies beyond the end of the contractual relationship for a period of 3 years.

§ 9 Termination

Ordinary termination: The contract may be terminated by either party with 4 weeks' notice to the end of the respective calendar month, unless a different term is agreed in the service agreement. For monthly subscriptions, termination applies to the following billing period.

Extraordinary termination by the Contractor is permitted in the case of:

• Payment default of more than 14 days
• Breach of confidentiality obligations
• Disclosure of infrastructure access or methods to third parties without consent
• Permanent breakdown of the relationship of trust
• Material change to the contract by the client without consent
• Lack of cooperation by the client for a period of more than 30 days despite reminders

Fee in the event of early termination by the client: If termination occurs without good cause attributable to the Contractor's performance, the agreed total fee for the service phase already begun is due in full. Fully completed partial services (e.g. systems, landing pages, content, automations) are to be paid in full regardless of the termination date, even if they have not yet gone live or been used. In all other cases, the agreed total fee, minus actually saved expenses, is due.

Upon termination of the contract, the Contractor is entitled to immediately deactivate access to the provided infrastructure and SaaS systems. A handover will take place after all outstanding amounts have been paid in full.

Terminations must be made in text form (email is sufficient).

§ 10 Handover Upon Termination

As part of the handover, the Contractor will provide:

• Access credentials to accounts and systems registered in the client's name
• Finished content (text, audio, video) created for the client
• Technical documentation of the configured system (overview only, not a knowledge transfer)
• For SaaS services: an export of the client's contact and customer data upon request

The handover does not include:

• The Contractor's strategy documents and concept papers
• Prompts, workflows, and production methods
• Training of external persons or consultants
• Systems, licenses, and configurations registered in the Contractor's name
• Automations and system configurations of the Business Easy Suite, unless expressly agreed

The handover takes place after all outstanding amounts have been paid in full. Until then, there is no entitlement to a handover.

§ 11 Liability

The Contractor is liable for damages only in cases of intent and gross negligence.

No liability is assumed for indirect damages, lost profits, or data loss.

The Contractor assumes no liability for outages or changes made by third-party providers (Meta, Stripe, GoHighLevel, WhatsApp, Google, etc.) that are beyond its control. This applies in particular to changes in platform terms, API availability, or pricing models of third-party providers.

The client is solely responsible for complying with data protection requirements towards its own customers and members.

The Contractor assumes no liability for a lack of business results (e.g. revenue, leads, applications), as these depend on numerous factors beyond its control.

The Contractor is not liable for failure to perform or delayed performance of its obligations to the extent this is due to circumstances of force majeure (e.g. natural events, illness, major technical failures at third-party providers, official orders).

§ 12 Data Protection

The Contractor processes the client's personal data exclusively for the performance of the contract and in accordance with the GDPR.

Client data accessible to the Contractor in the course of providing services is treated confidentially and is not stored further after the end of the contract.

Upon request, a data processing agreement (DPA) will be concluded, in particular where the Contractor has access to personal data of the client's own customers (e.g. as part of CRM or automation services).

§ 13 Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The place of performance and jurisdiction is Munich, provided the client is a merchant or legal entity.

Contract terms, extensions, and reductions always require a separate written agreement. There is no automatic alignment of the Contractor's contract term with the terms of other service providers engaged by the client independently of the Contractor.

Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall remain unaffected.

There are no verbal side agreements. Changes require text form.